ACOYA Resort

Política de cancelación

Taxi Service Booking Policy Bookings: All displayed rates are starting prices based on up to 4 passengers. For larger groups, an additional surcharge will apply, with the final total displayed prior to checkout. All transfers must be reserved in advance through our online platform, WhatsApp, or by phone. To guarantee prompt and reliable service, please ensure all trip details including pickup and drop-off locations, date, time, passenger count, and luggage requirements are accurate upon booking Cancellation Policy Cancellations made at least 3 days prior to the scheduled ride are 100% refunded. Cancellations made within 2 hours of the scheduled pickup will incur a $20 USD cancellation fee. Waiting Time The first 5 minutes of waiting at the pickup location are complimentary. Beyond the initial 5 minutes, a $5 USD fee will be applied for every additional 5 minutes of waiting. Airport Pickup For airport transfers, a driver will always meet the passenger with a name sign. If an alternative taxi service is used by the passenger, no refund will be provided. General Terms Passengers are requested to be ready at the scheduled pickup time to avoid delays and additional charges. Drivers reserve the right to cancel a ride if the passenger is unresponsive or significantly late.

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